This Privacy Policy explains how DE Signs (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, place an order, or upload images for printing or customisation.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
• Personal information you provide, such as your name, email address, phone number, delivery address, billing details, and any notes related to your order.
• Images, artwork, logos, and files you upload for the purpose of printing, embroidery, or customisation.
• Payment information, processed securely through trusted third-party payment processors. We do not store full card details.
• Technical and usage data, including IP address, browser type, device details, pages visited, and on-site interactions.
• Cookies and tracking technologies used to improve performance, enhance user experience, and support marketing.
2. How We Use Your Information
We use your information to:
• Process and fulfil your orders
• Print or produce any custom items using the artwork or images you upload
• Contact you regarding your order, artwork approval, or any required amendments
• Provide customer support and respond to enquiries
• Improve our website and services
• Carry out marketing (only with your consent)
3. Handling of Uploaded Images and Artwork
We understand the importance of privacy when customers upload personal photos or custom artwork. Therefore:
• Uploaded images are used solely for the purpose of completing your order
• Files are stored securely and accessed only by authorised staff involved in production
• We do not use customer images for marketing unless you give explicit written permission
• You retain full ownership of your images and artwork
• Files may be deleted after your order is completed, unless needed for repeat orders or you request us to remove them
4. How We Store and Protect Your Data
We take reasonable technical and organisational measures to protect your personal data, including any uploaded images, from loss, misuse, or unauthorised access.
Payment information is handled securely by PCI-compliant third-party processors.
5. Sharing Your Information
We may share your information with:
• Trusted service providers such as payment processors, couriers, production partners, and IT hosting services
• Professional advisors (e.g., accountants) where necessary
• Authorities when legally required
We never sell or trade your personal information with any third parties.
6. Cookies
Our website uses cookies to improve functionality, analyse traffic, and support marketing. You can control cookies through your browser settings, though this may affect certain features.
7. Your Rights
You have the right to:
• Request access to the data we hold about you
• Ask for corrections or updates
• Request deletion of your data and uploaded images
• Withdraw consent to marketing at any time
• Lodge a complaint with the relevant data protection authority
To exercise your rights, please contact us using the details below.
8. Data Retention
We retain personal information only as long as necessary to fulfil your order or meet legal requirements. Uploaded images may be deleted after production unless you request otherwise or wish us to store them for future orders.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
DE Signs
Phone: 01582 699655
Email: info@designs.co.uk
10. Updates to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on this page.